Advanced Support
Onsite and Remote Support
In today’s digital world, it is of great importance that IT infrastructures work without interruption and that cyber security threats are responded to quickly. Infosec provides fast and effective solutions to technical problems while maximizing the IT security of businesses with on-site and remote support services.
When it comes to the cybersecurity of your business, fast and effective support is vital. As Infosec, we are with you in all kinds of cyber security problems you encounter with our both on-site and remote support services. Our team of experts ensures that your systems and data remain secure using the latest technologies and best practices.
Onsite Support
Our expert team intervenes in situations such as critical security incidents, infrastructure problems or system integration. Infosec’s on-site support service provides direct response to critical security incidents and systemic issues in your IT infrastructure. Our expert team examines your systems on-site, resolves problems quickly and guarantees the operational continuity of your business.
Onsite Support Scope of Our Service
System Setup and Configuration
On-site installation and configuration of critical components such as firewalls, antivirus software, SIEM solutions, IPS/IDS systems are provided.
Threat Analysis and Response
In cases such as cyber attacks, malware infections or unauthorized access incidents, rapid diagnosis and solution are provided.
Solving Hardware and Software Problems
Hardware and software errors that occur in your security infrastructure are detected and the uninterrupted operation of the system is ensured.
On-Site Training and Consultancy
By informing your in-house technical teams about security awareness and best practices, we enable you to become more resilient against cyber threats.
Regulation and Compliance Consultancy
It is ensured that your systems are configured in accordance with KVKK, GDPR, ISO 27001 and other compliance requirements.
Thanks to our on-site support service, you can proactively manage your security systems, take quick action against instant threats, and make your infrastructure comply with the most up-to-date cyber security standards.
Remote Support
In cybersecurity incidents where time is critical, rapid response is vital. Infosec’s remote support services provide solutions to instant system errors and security threats as soon as possible. With secure remote access methods, we analyze the problems that occur in your IT infrastructure and ensure operational continuity by intervening immediately when necessary.
Remote Support Scope of Our Service
24/7 Emergency Response:
We ensure the security of your business by responding immediately to cyber attacks, data leaks and critical security incidents.
Remote Threat Monitoring and Detection
We offer proactive security solutions by identifying threats in advance with instant network traffic monitoring, intrusion detection systems (IDS/IPS) and log analysis.
System Updates and Configuration Management
Software updates, configuration changes, and security patches are applied to close security gaps and improve system performance.
SIEM & SOC Support
We identify suspicious activities by performing log analysis through SIEM systems, and we ensure that businesses are protected against threats with SOC (Security Operations Center) services.
Data Backup and Recovery Solutions
We audit your backup systems and determine the most appropriate recovery strategy for the recovery of data lost due to system failures or cyber attacks.
Thanks to our remote support service, you can manage your security systems uninterruptedly and effectively while easing the burden of your IT teams.
Regular Maintenance Support
Cybersecurity threats and changes in IT infrastructure make it imperative to maintain and update systems regularly. Infosec’s Regular Maintenance Support service ensures uninterrupted operation by keeping your business’s critical infrastructure and security systems up-to-date, secure, and performant.
Regular Maintenance Support Scope of Our Service
Security & System Updates
Performance and Optimization Studies
Log & Security
Monitoring of Events
We continuously monitor your systems to identify anomalous activity so that we can detect security threats early.
Backup and Data Security Controls
Data loss poses huge risks to businesses. We guarantee your data security with regular backup checks.
Compliance and Regulatory Audits
We regularly audit your systems to ensure compliance with regulations such as KVKK, GDPR, ISO 27001.
With our regular maintenance support service, maximum security is ensured with system updates and patches, and proactive security measures are taken with log analysis and threat detection.
Configuration Support
Infosec’s Configuration Support service ensures that all critical components, from firewalls to IPS/IDS systems, identity and access management, and cloud infrastructures, are configured in accordance with security best practices.
Configuration Support Scope of Our Service
Firewall and Network Devices Configuration
We minimize risks by configuring your entire network infrastructure in accordance with security policies.
Identity and Access Management (IAM) Settings
Unauthorized accesses and authentication failures can result in data breaches. Proper configuration of IAM solutions ensures that users only access the data and systems for which they are authorized.
Cloud Security Configuration
Misconfigured cloud environments can lead to data leaks and compliance violations. Infosec implements security best practices across platforms such as AWS, Azure, and Google Cloud.
SIEM, SOC, and Log Management Configuration
For early detection of threats, log management and security information event management (SIEM) solutions must be configured correctly.
Compliance and Regulatory Configurations
Security configurations should be created in accordance with regulations such as KVKK, GDPR, ISO 27001, PCI DSS.
Infosec’s Configuration Support service ensures that all critical components, from firewalls to IPS/IDS systems, identity and access management, and cloud infrastructures, are configured in accordance with security best practices.
SLA Based Fault Response System
SLA (Service Level Agreement) Based Fault Response System is a professional support service that enables you to intervene within the specified time against hardware, software or security-related failures that may occur in your IT infrastructure.
SLA Based Fault Response System Scope of Our Service
Incident Prioritization and Response Times
Managing failures according to the priority level ensures that your critical processes are secured.
24/7 Monitoring and Proactive
Intervention
With Infosec’s 24/7 monitoring services, your systems are constantly monitored and preventive actions are taken before a critical failure occurs.
Remote and On-Site Response Services
Depending on the type and critical level of the problem, the most appropriate method of intervention is determined and implemented.
Reporting and Analysis Services
With regular reporting, failure causes, response times and system performance are analyzed to prevent similar problems in the future.
Infosec guarantees the operational continuity of businesses with SLA-based service agreements for an uninterrupted and secure IT infrastructure.
Managed Services
Infosec’s Managed Services provide professional solutions that continuously monitor, manage, and optimize your IT security, enabling you to keep your systems at the highest level of performance and security.
Managed Services Scope of Our Service
Continuous Security Monitoring and Threat Detection
Instant monitoring of security systems enables early detection of threats and quick action.
Network and Endpoint Security Management
We provide proactive management to minimize network and endpoint security risks in the IT infrastructure of organizations.
Cloud Security Management
It is ensured that cloud infrastructures, which provide advantages to businesses with their dynamic and scalable structures, are managed safely.
Application Security & Updates
Applications that are not constantly updated and have security vulnerabilities become easy targets for attackers. Infosec protects against threats by regularly analyzing your applications.
Compliance and Regulation Management
Compliance with KVKK, GDPR, ISO 27001 and other regulations is one of the most important elements of cyber security. Infosec minimizes risks by continuously auditing compliance with its manageable services.
Disaster Recovery and Business Continuity Management
A strong disaster recovery plan needs to be created against unexpected events such as cyberattacks, system failures, or natural disasters. Infosec guarantees your business continuity for uninterrupted operation.
Infosec protects your systems 24/7 by managing your IT infrastructure and security operations.
24/7 Alarm Tracking with SOC
Cyber threats can happen around the clock, and even the smallest vulnerability can lead to major data breaches. Infosec’s 24/7 Alarm Monitoring service continuously monitors all your systems with its advanced SOC (Security Operations Center) infrastructure, instantly detecting and responding to cyber attacks.
24/7 Alarm Tracking with SOC Scope of Our Service
Real-Time Threat Monitoring and Warning System
Cyber attacks, malware and unauthorized access attempts are monitored instantly.
Advanced Event Analysis and Correlation with SIEM
SIEM (Security Information and Event Management) systems examine security incidents in detail with big data analytics and threat intelligence.
Immediate Response and Incident Management
When threats are detected, your systems are secured by taking quick action.
Continuous Analysis of Vulnerabilities
Continuous security audits are carried out to narrow the attack surface and minimize risks.
Compliance and Regulation Management
Security monitoring processes are constantly audited to ensure full compliance with security regulations such as KVKK, GDPR, ISO 27001.
Infosec monitors companies’ security operations 24/7, instantly detecting even the smallest threats and speeding up the response process.
